75% of time spent on returns

is history, thanks to Retino smart automation

Before, communication with customers regarding returns and exchanges took my colleague about 2 hours a day. Now we have shrinked that time to 30 minutes a day!

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Communication

Customer gets all the info in time and automatically. They appreciate always knowing the next step.

Self-service

Customers can file their cases themselves, effortless, without customer care touchpoint.

Shipping

Shipping by Zásilkovna, PPL and GLS can be ordered directly from Retino with just two clicks.

Refunds

Automatically ask your customer for bank account number and then refund it directly from Retino.

Documents

Issue warranty claim protocols and other legally required documents automatically.

Tailored to your needs

Our default process can be endlessly modified to match your company’s needs.

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