5 Reasons Why Customer Feedback Matters
Customer feedback is a guide on how to improve your business. It can help you increase your sales and you’ll be able to address the customer’s needs.
If a customer provides feedback, it means that he is willing to spend some time to give you a tip how you can improve, which is a sign that he has a relationship with your e-shop. Decisions on innovations based on customer’s tips often mean success for both sides.
Customer feedback helps to improve your services and products. The rating gives you an outside opinion. Retailers often deal with trifles that do not matter to their customers. They waste time on innovations that do not influence their sales at all.
Increases customer retention. A satisfied customer returns. If you find out what your customers want and create innovations based on their needs, they will have no reason to switch to competitors.
Gives you information about your customer care service. A good communication experience is one of the most important factors for your customer’s next purchase. A good customer center needs to work reliably, quickly and willingly.
Helps you find out trends among your competitors. You don’t want your customer to switch to the competition. Customer feedback can give you a general view of services provided by other companies and what may affect the customer to buy goods somewhere else.
By asking a customer you show that your e-shop cares. The customer sees that his opinion matters and his relationship to your e-shop might strengthen.
Karolína Alvaradová – creates a perfect return process at Retino