Bringing insights into returns

Automatically analyze what’s happening in your returns like never before

Retino builds the most complete platform for dealing with your customers’ returns. Retino builds the most complete platform for dealing with your customers’ returns.

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Tickets statistics

Know how much returns and claims you are processing and what are the bigger trends over time.

Process efficiency

Measure how much time is spent on ticket processing and drill the data by ticket type, time period and employees.

Customer satisfaction

Capture customer satisfaction automatically and know if there are still bottlenecks in you customer service.

Return reasons

Why are customers returning the goods to you? Identify the problems soon and prevent them in the future.

Problematic products

Identify which products are returned the most and what can you do about it.

Return rates

How many orders are getting returned or are otherwise problematic? Is the rate rising or falling in time?

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