Increasing customer satisfaction

Retino customers consistently rate the return experience 97%+

Retino builds the most complete platform for dealing with your customers’ returns. Retino builds the most complete platform for dealing with your customers’ returns.

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Self-service

Customers can file their cases themselves, effortless, without customer care touchpoint.

Notifications

Customer gets all the info in time and automatically. They appreciate always knowing the next step.

Shipping

Shipping by Zásilkovna, PPL and GLS is provided automatically so that customer doesn’t need to do anything else.

Customized look

Retino will look like your shop, adhering to your brand and providing consistent customer experience.

Faster resolution

Retino makes the process quicker and the customer is refunded in less time, which increases alternative purchases.

97%+ satisfaction

Our stores regularly score 97% or better customer satisfaction with returns, compared to a 61% market benchmark.

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